Use our Softplay Terms & Conditions Generator
Use our terms and conditions generator to easily define the rules your soft play centre needs guests to follow. Simply go down the list of various options and pick the terms you want to add to your terms and conditions. Once you're done, you can copy the generated terms and conditions and use them on your website or in your booking system.
Need a booking platform that can handle your terms and conditions? BookingNinja offers such that, it's the all-in-one booking platform for soft play centres.
1. Food and Drink
- Outside Items: No outside food or drink is permitted on the premises, except for baby food/milk and items for children with specific dietary needs or allergies (which must be consumed in designated areas).
- Nut-Free Facility: We operate a strict nut-free zone. Do not bring any products containing nuts onto the premises.
- On-Site Café & Safety: Food and beverages are available for purchase at our café. Hot drinks are strictly prohibited in the play areas. Only sealed, non-alcoholic drinks are permitted in the seating areas.
- Parties: Outside cakes or party food are only permitted for private bookings and must be pre-approved by management.
2. Bookings, Payments, and Cancellations
- Advance Booking: Advance booking is recommended. Guests must arrive at least 15 minutes prior to their scheduled slot.
- Cancellations & Refunds:
- Cancellations made at least [X] hours/days prior to the visit are eligible for a full refund.
- Cancellations made within [X] hours/days of the booking, as well as no-shows, are non-refundable.
- Venue Rights: We reserve the right to cancel or reschedule bookings due to unforeseen circumstances. Guests will be notified as soon as possible.
3. Photography and Media
- Personal photography and video recording of your own children are permitted, provided the privacy of other guests is respected.
- Flash photography, professional recording, and filming or photographing other children without explicit consent are strictly prohibited.
4. Liability and Supervision
- Supervision: Parents or guardians retain full responsibility for the supervision, safety, and behavior of their children at all times.
- Assumption of Risk: By entering the facility, guests accept inherent risks associated with soft play activities. The venue is not liable for injuries resulting from a failure to adhere to posted rules or staff instructions.
- Personal Belongings: The venue accepts no responsibility for lost, stolen, or damaged personal property.
5. Dress Code and Hygiene
- Footwear: Socks must be worn by all children and adults entering the play area at all times.
- Attire: Children should wear comfortable clothing free of zippers, toggles, buttons, or sharp elements.
- Accessories: Jewelry, watches, and loose accessories are prohibited on the play equipment to prevent injury or entanglement.
6. Conduct and Staff Authority
- Behavior: Respectful behavior is required. Aggressive, disruptive, or unsafe behavior toward staff or other guests will result in immediate removal from the premises without a refund.
- Staff Instructions: Guests must comply with all instructions given by venue staff. Management reserves the right to refuse entry or evict any individual violating venue policies.
7. Emergency Procedures
- Guests must follow all emergency signage and staff directives during an evacuation or incident.
- First aid trained staff are on site. All injuries or incidents must be reported to a staff member immediately.
8. Parties and Private Events
- Booking & Deposits: Event bookings require a [X]% deposit at the time of reservation, with the remaining balance due [on the day of the event / X days prior].
- Capacity: Events are limited to the maximum capacity stated in the package. Additional guests will incur extra charges and require prior approval.
9. Memberships and Loyalty Programs
- Memberships are non-transferable and subject to a [X]-day written cancellation notice.
- Membership privileges may be revoked immediately upon violation of venue rules or Terms & Conditions.
10. Quiet Hours and Sensory Sessions
- During designated sensory-friendly or quiet sessions, all visitors are asked to maintain a low-noise, calm environment to accommodate guests with sensory sensitivities.
